Privacy Policy

1. Introduction

Pearl Innovations and Consumer Health Pte. Ltd. (“Pearl”, “we”, “us” or “our”) is a company incorporated in Singapore. We are committed to protecting the personal data of individuals who interact with our website at pearlconsumerhealth.com (the “Website”).

This Privacy Policy explains how we collect, use, disclose and protect your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, company or organisation name.
• Enquiry content: the subject and message body you submit via our contact form.
• Technical data: IP address, browser type, operating system, pages visited and time spent, collected automatically via server logs and analytics.

We do not collect sensitive personal data (as defined under the PDPA) through this Website.

3. How We Collect Personal Data

We collect personal data:

• Directly from you when you submit an enquiry via our contact form.
• Automatically when you browse the Website through standard server and analytics technologies.

4. Purposes of Collection and Use

We collect and use your personal data for the following purposes:

• To respond to your enquiry or request.
• To assess and progress potential business or partnership opportunities.
• To improve the Website and user experience.
• To comply with applicable legal obligations.

We will only use your personal data for the purposes for which it was collected, or for closely related purposes that you would reasonably expect.

5. Disclosure of Personal Data

We do not sell your personal data. We may disclose your personal data to:

• Service providers: third-party providers who assist us in operating the Website and delivering communications (such as email delivery services). These providers are contractually bound to handle your data securely and only as instructed by us.
• Legal authorities: where required by law, court order or government authority in Singapore or another applicable jurisdiction.

6. Transfer of Personal Data Overseas

Some of our service providers may be located outside Singapore. Where we transfer personal data overseas, we take steps to ensure that the receiving organisation provides a standard of protection comparable to that under the PDPA, including through contractual arrangements.

7. Retention of Personal Data

We retain your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. Enquiry data is generally retained for up to two (2) years unless an ongoing business relationship is established.

8. Protection of Personal Data

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These include secure transmission via HTTPS and access controls on our internal systems.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under the PDPA, you have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent to the collection, use or disclosure of your personal data (where processing is consent-based), subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the contact form on our Website. We will respond within thirty (30) days of receiving your request.

10. Cookies and Analytics

Our Website may use cookies and similar tracking technologies to improve functionality and understand how visitors use the site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Website.

11. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be posted on this page with a revised effective date. Your continued use of the Website after such changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via our Website.

Pearl Innovations and Consumer Health Pte. Ltd.
Singapore